Terms and Conditions


Terms and Conditions

Please note that by using this website you automatically agree to the following terms and conditions. All contents and photographs on this website are the copyright of Madame Fantasy Limited and protected under UK and International copyright law. All photos are made by the owner of the company with all rights reserved. Any copying, redistribution or modifying of any part of the contents or photographs displayed on any part of this website is not allowed. You may print pages for your personal use only.

Every effort is made to ensure that all information on this website is up to date. We reserve the right to amend all prices, policies, terms and conditions and any other information from time to time. You should always read the terms and conditions again every time you visit and before you purchase any item. Please email us if you have any questions regarding these terms and conditions.

Most of the products on this website are usually in stock, but if not, we will notify you by email. We reserve the right to cancel an order if an item is no longer available. We reserve the right to cancel an order if we feel the order does not comply with these terms and conditions. We also reserve the right to cancel your registration with us, at our discretion, in the case of inappropriate behaviour towards us.
Madame Fantasy Limited takes the utmost care over the accuracy of our product descriptions and the colour of our photographs is reproduced as accurately as possible, but how it will appear on your computer will depend on the colour resolution of the monitor and graphics card used by you. For this reason we cannot guarantee that the colours on your monitor will display with complete accuracy.


About Madame Fantasy Webshop
Madame Fantasy website is owned by Madame Fantasy Limited.

Company address:

Madame Fantasy Limited

172E Kingston Road

West Ewell.

KT19 0SA


Phone +44 (0)7507637825

Company No. 6046902


Making a purchase - How to Register & How to buy an item


Madame Fantasy has done the utmost to make this website safe and easy to use.

You may browse all of our items and then when you wish to make a purchase, you will need to register at this website as a personal user. You will need to create an account by signing up at the top right hand of every page or when you checkout and submit your details for payment. You will then be able to create an account by choosing a user name and password. You will be responsible to protect the details of your account and password and to make sure that all address and contact details submitted by you are correct. Your account with us will contain information about your billing and delivery details, email preferences and a record of your orders. Your privacy is taken seriously and your details will be used strictly in line with our Privacy Policy.

To make a purchase simply click on the items you wish to buy and add them to the shopping basket. When you are finished with buying, please select your postage & payment options. These will depend on which country you are placing your order from. Follow the other instructions to complete your purchase.


You will then get an email from us to confirm that your order has been received. Please check this email to ensure that the address and contact details you have supplied are correct. In case of any problems please let us know as soon as possible. We will also send you an email to confirm when your item is dispatched, or if any other problems.
If you would like to buy several items, please let us know so we don't proceed the order before you finish with all buying.
Please note that if your items have not been paid for within 7 working days of purchase your order will be cancelled.


Links to other websites
This website contains links to other websites. We are not responsible for the security of, or any content on these websites. Also, we are not responsible for any website which links to our website. We cannot accept any liability for your use of these links or websites.

Postage, packaging & delivery information


Postage prices are per order. Your order can be for as many items as you like.
Your postage costs will depend on the the postage service you select at checkout and on which country you are placing your order from.
UK postage = £2.50
(Royal Mail 1st Class

Postage to Europe = £5.00

Rest of World = £6.00 GBP
(Airmail Small Packet)






Delivery time depends on which country your order will be shipped to. Royal Mail 1st Class usually takes 2 – 3 working days for delivery within the UK. Airmail usually takes 3 – 7 working days to Europe or 5 – 9 working days to the Rest of World. We do not ship to BFPO, APO & FPO addresses.

Dispatch time is 2 - 4 working days. For urgent delivery please contact us for more information on 07507637825.
We will send you an email to confirm receipt of your cleared payment and another email to inform you when your item has been dispatched. Postage costs include all handling and packaging charges.

All items are send in discreet packaging without any logo, just with a return address: Madame Fantasy Limited, 172E Kingston Road, West Ewell, KT19 0SA , United Kingdom . We send all items in plain unmarked white padded envelopes, every working day Monday to Friday. UK Purchases are normally sent by Royal Mail 1st class and Non UK purchases are normally sent by Airmail Small Packets. Some larger orders may be sent by other courier or parcel delivery. More valuable packages will be automatically sent insured which will be included at our expense within the normal postage price you selected.



Customs Duties
Any purchases made on this website are governed by UK law, regardless of where the order was placed. Buyers from countries outside the EEC may be liable to pay import duties on items purchased in the UK depending on the item's destination. We have no control over any such duties levied. Import duties will vary from country to country and it is your responsibility to pay any such duties. If you are not sure how this affects you please contact your local customs office for further information before purchasing the item.


Payment Information
For buyers outside the UK we accept Paypal & RBS Worldpay. You can make your payment by credit or debit card.


Cancellation & Returns
Return Policy
If you have changed your mind and no longer require your order, please let us know as soon as possible. Under the UK distance selling regulations which apply to this website, you can cancel your order within 14 days of item being received. If your item(s) have already been dispatched and you want to cancel for any reason, please return the item(s) in the original condition as sent to you in the first place. Please note that we do not exchange tights and stockings once the seal on the packaging has been opened unless the item is faulty.
If you simply change your mind and you no longer want the item, please return the item in its original condition. Returns are accepted up to 30 days after item purchase.
If you would like to exchange an item once received for some other item, you will need to return the item and let us know which item you would like exchange it for. 
If the wrong item has been dispatched in error or item is faulty, return postage costs will be refunded to your account upon receipt of the returned item.


To return an item please return it unworn, unused and in its original condition within 30 days of item purchase.
Please note that items such as stockings or tights are not exchangeable once opened due to hygiene reasons. Any problems, please contact Customer Service.
Customer Service:
Email: info@madamefantasy.com
Phone: +44 (0)7507637825
These policies do not affect your statutory rights.


Privacy Policy

This Privacy Policy describe how we use your personal information.


We take your privacy very seriously when you visit this website. Madame Fantasy limited will use our best endeavours to ensure your information is protected to a high standard. When you register on this website, your information is only given to us so that we may process your order(s) and provide you with a most discreet personal service as possible in normal business use. You will receive emails from us when you register, buy an item, enquire about an item or our services, or you join our mailing list. Your account with us will contain information about your billing and delivery details, your email information and a record of your orders.



You may create an account by signing up on the website's homepage. Also when you checkout and submit your details for payment, you will be able to create an account by choosing a user name and password. Your details will not be passed on by us to anyone else or used for any purpose other than the normal business use including processing orders, dealing with your questions or sending you information about your purchase including keeping a record of all your purchases and for accounting purposes. 

We use your information to fulfil your order, for dispute settlements purposes and to communicate with you.

For order fulfilment we received an information such as name, email address, phone number,  details of the products that you are ordering, payment and postal address, payment information. 

We use Paypal and Worldpay as payment processing service which they processing your payments(card or debit card) details. Payment in Uk is also available by cheque or postal order which will be directly paid in our account.



We will keep a record or your account as long as your account is active and in use so you can log in your account and check your previous orders. We will keep the record of the information received for 6 years for the accounting purposes and law requirements.




Personal Information Sharing 


We use your information to provide our service for order fulfillments. 

When you provided us with your email address by registering to our mailing list we only use that information to inform you about our new products.

We use it for requirements of the law requirements (accounting and disputes) 

We use third parties (Royal Mail or courier service) for delivery services. 


We process your order and use Royal Mail for posting our orders, If we use courier service, we will ask you before sending your order for you to confirm that you agree to send it that way.

We will use information that is necessary for law compliance ( technical issues, legal purposes and requirements, prevent fraud ).


Your Rights related to your personal information


You may have a right to access your personal information . This rights apply generally but certain rights may apply in certain limited cases. 


You may have a the right to access and receive copy of personal information we hold.

You may have a right to change, delete or restrict our use of your information, or delete your personal information. If you wish so, please contact as.

You can object to processing marketing messages (subscription email about new products) and we will delete your information upon your request.


To help us confirm your identity we may need to ask you some information.


Contact Information


For purposes of EU data protection law, we are data controllers of your personal information. 

Contact details Madame Fantasy Limited ( Tihana-Barbara Mendas ). If you have any questions  or concerns please contact as at info@madamefantasy.com

When you use this website you will need to have cookies enabled on your browser. Cookies are small pieces of information (text files) which are stored by your browser locally on your computer to enable our web store to function correctly and to keep track of the number of visitors to our website. These cookies do not store any personal details or credit card information. It will not be possible to use this website without having these cookies stored on your computer.
This policy may change from time to time so please check back the next time you visit us.
We reserve the right to amend all prices, policies, terms and conditions and other information from time to time. Your purchase(s) will be covered by the information as displayed on this page at the time of your purchase(s). Any purchases made on this website are governed by UK law.
If you are under 16 years of age, you will not be allowed to use this website and enter your personal information unless you are supervised by a parent or guardian.
This policy may change from time to time, so please check back the next time you visit us.
Security Information
Madame Fantasy Limited has done the utmost to make this website safe to use but you should be aware that 100% security is not always possible. Your credit card details are not held by us. We accept Paypal and Worldpay for online credit card payments at the moment. We do not receive your financial information from them.
We reserve the right to amend all prices, policies, terms and conditions and other information from time to time. Your purchase(s) will be covered by the information as displayed on this page at the time of your purchase(s). Any purchases made on this website are governed by UK law.


© 2007 Madame Fantasy Limited All Rights Reserved



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